FAQs

1. Do you offer Cash on Delivery (COD) in Europe?

Yes, COD is available in selected European countries. If COD is supported in your country, you will see the option during checkout.

2. How does Cash on Delivery work?

Very simple:

  1. You place your order using COD.

  2. Our team confirms your order by email/SMS/phone.

  3. You pay the courier only when the package arrives at your door.

3. Will someone contact me before shipping?

Yes. For COD orders, we may send an SMS or call to confirm your details to avoid delivery issues.

4. What countries do you ship to?

We ship to most European countries including:

  • France, Germany, Spain, Italy, Portugal

  • Netherlands, Belgium, Austria

  • Poland, Romania, Hungary, Czech Republic

  • And more…

Availability depends on the courier network and COD coverage.

5. How long does shipping take within Europe?

Delivery times vary by country:

  • Central & Western Europe: 2–5 business days

  • Eastern & Southern Europe: 3–7 business days

Peak seasons may require an additional 1–2 days.

6. Are there any extra customs fees or taxes?

For orders shipped inside the EU, there are no customs fees.
For orders shipped outside the EU, standard import rules may apply depending on your country.

7. How can I track my order?

Once shipped, you will receive a tracking link by email or SMS.
You can follow your package in real time until delivery.

8. Can I change my address after placing the order?

Yes — contact us within 12 hours.
If the order has already been handed to the courier, we cannot modify the address.

9. What is your return policy for European customers?

You are fully protected.
We accept returns for:

  • Damaged items

  • Wrong items

  • Products that arrive defective

Contact us within 48 hours with photos and we will resolve it immediately.

10. Can I cancel my COD order?

COD orders can be cancelled within 6 hours after purchase.
Once shipped, cancellation is no longer possible.

11. Is my payment and personal data secure?

Yes. Our store follows GDPR regulations, encrypts all data, and uses secure checkout systems.

12. What happens if I am not home during delivery?

The courier will:

  1. Call you

  2. Try a second delivery attempt

  3. Leave a pickup notice (depending on your country)

13. Do you offer support in Europe?

Yes!
Our support team is available by:

  • Email

  • WhatsApp

  • Live chat 

We respond quickly and always help until the issue is solved.